RE: f s tech support concerns
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 27 Dec 2004 14:19:59 -0500
It did convey some useful information to all of us however; that is,
that FS tech support is now sub-contracted out. (I'm just trying to say
that it wasn't entirely just a whine about bad support).
=20
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx=20
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of James
> Sent: Wednesday, December 22, 2004 1:53 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: f s tech support concerns
>=20
> As I said before, this list isn't set up to complain about=20
> problems you have dealing with FS tech support. If you issue=20
> is with FS, then please email FS. The list isn't run by=20
> anyone working at Freedom Scientific so your complaints,=20
> gripes, rantings, ravings, disagreements, grievences etc will=20
> probably not be seen by employees of FS. While I don't=20
> disagree with airing those complaints, I feel this particular=20
> message would have been better directed at the company itself.
>=20
> James,
> List Admin
>=20
> At 10:30 AM 12/22/2004, you wrote:
>=20
> >Thanks Bruce, I truly feel that we, the people on this list need to=20
> >know these things.
> >----- Original Message -----
> >From: "Bruce Riddle" <bruce@xxxxxxxxxxxx>
> >To: <jfw@xxxxxxxxxxxxx>
> >Sent: Wednesday, December 22, 2004 9:11 AM
> >Subject: f s tech support concerns
> >
> >
> > > Hello List,
> > > I had a serious issue happen with f s tech support this =20
> week. I was=20
> > > not going to say anything about it but after thinking=20
> about how the=20
> > > highers up kind of blew it off I thought I would let yall know. I=20
> > > will give you the readers digest version.
> > > I called their tech support because of sluggishness with jaws 6.
> > > the tech said his name was chad and was very rude. =20
> this should have
> > > brought up a red flag because their tech support are=20
> very courteous.
> >this
> > > guy tells me among other things to go to my ms config=20
> and disable=20
> > > everything in start up. I tell him that did not sound right to me=20
> > > because for one thing my nortons ranin start up. he tells me my=20
> > > nortons runs as a service and did not need to be in start=20
> up. this=20
> > > did not sound right to me how ever figureing this guy was=20
> trained. I=20
> > > did that. after a little while
> >of
> > > thinking about it and talking to a friend. I checked and=20
> sure enough=20
> > > my nortonn was not running. I then called the tech=20
> support found out=20
> > > they sub contract tech help now. talked to the supervisor=20
> He never=20
> > > ask me my name serial number or phone number. wich=20
> immediately told=20
> > > me he was going to
> >blow
> > > it off. I ask him for his supervisors name and extention=20
> he give me=20
> > > the wrong extention how ever I did get ahold of his=20
> supervisor. The=20
> > > supervisor looked into it the next day he called me back=20
> and first=20
> > > thing he said to
> >me
> > > that i had called 6 times to tech support the day=20
> before. wich is=20
> > > correct
> >3
> > > times was to get ahold of some one to take this report. So=20
> > > obviously he did not take my report serious. I believe=20
> that my call=20
> > > was routed to one
> >of
> > > the sub contracted tech help and one of that guys=20
> friends answered=20
> > > and
> >gave
> > > tech help however they done it under the name of fs and=20
> that is the=20
> > > number
> >i
> > > called and FS should have been more concerned. I am some what=20
> > > familiar
> >with
> > > the workings of a computer and knew that the nortons=20
> thing did not=20
> > > sound right, but what if a new comer to computers had=20
> gotten the same advice.
> >what
> > > really concerns me is I am afraid this kind of stuff is=20
> becoming the=20
> > > norm and not accidents anymore. maybe f s has become to big of a=20
> > > business to
> >care
> > > about the users since we are not major corparations
> > >
> > >
> > > --
> > > To post a message to the list, send it to jfw@xxxxxxxxxxxxx To=20
> > > unsubscribe from this mailing list, send a message to
> >jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the=20
> subject line.
> > > Archives located at: //www.freelists.org/archives/jfw
> > >
> > > If you have any concerns about the list, post received from the=20
> > > list, or
> >the way the list is being run, do not post them to the list. Rather=20
> >contact the list owner at jfw-admins@xxxxxxxxxxxxxx
> >
> >--
> >To post a message to the list, send it to jfw@xxxxxxxxxxxxx To=20
> >unsubscribe from this mailing list, send a message to=20
> >jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the=20
> subject line.
> >Archives located at: //www.freelists.org/archives/jfw
> >
> >If you have any concerns about the list, post received from=20
> the list,=20
> >or the way the list is being run, do not post them to the=20
> list. Rather=20
> >contact the list owner at jfw-admins@xxxxxxxxxxxxxx
> >
> >
> >
> >
> >--
> >No virus found in this incoming message.
> >Checked by AVG Anti-Virus.
> >Version: 7.0.296 / Virus Database: 265.6.3 - Release Date: 12/21/2004
>=20
>=20
> --
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.296 / Virus Database: 265.6.3 - Release Date: 12/21/2004
>=20
>=20
>=20
> --
> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> To unsubscribe from this mailing list, send a message to=20
> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the=20
> subject line.
> Archives located at: //www.freelists.org/archives/jfw
>=20
> If you have any concerns about the list, post received from=20
> the list, or the way the list is being run, do not post them=20
> to the list. Rather contact the list owner at=20
> jfw-admins@xxxxxxxxxxxxxx
>=20
--
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
Other related posts:
