RE: f s tech support concerns
- From: "Rose Combs" <rosecombs@xxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Sun, 26 Dec 2004 11:44:14 -0700
I am so glad I have never needed tech support, I find answers to my
needs in the help and online on this list or the technical support
database.
Rose Combs
rosecombs@xxxxxxxxx
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of dennis
Sent: Wednesday, December 22, 2004 8:22 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: f s tech support concerns
last time i used fs support i got somebody in india.
----- Original Message -----
From: "Bruce Riddle" <bruce@xxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, December 22, 2004 9:11 AM
Subject: f s tech support concerns
> Hello List,
> I had a serious issue happen with f s tech support this week. I was
> not going to say anything about it but after thinking about how the
> highers up kind of blew it off I thought I would let yall know. I will
> give you the readers digest version. I called their tech support
> because of sluggishness with jaws 6. the tech said his name was chad
> and was very rude. this should have
> brought up a red flag because their tech support are very courteous.
> this
> guy tells me among other things to go to my ms config and disable
> everything in start up. I tell him that did not sound right to me
> because for one thing my nortons ranin start up. he tells me my
> nortons runs as a service and did not need to be in start up. this did
> not sound right to me how ever figureing this guy was trained. I did
> that. after a little while of thinking about it and talking to a
> friend. I checked and sure enough my nortonn was not running. I then
> called the tech support found out they sub contract tech help now.
> talked to the supervisor He never ask me my name serial number or
> phone number. wich immediately told me he was going to blow
> it off. I ask him for his supervisors name and extention he give me
the
> wrong extention how ever I did get ahold of his supervisor. The
supervisor
> looked into it the next day he called me back and first thing he said
to
> me
> that i had called 6 times to tech support the day before. wich is
correct
> 3
> times was to get ahold of some one to take this report. So obviously
he
> did not take my report serious. I believe that my call was routed to
one
> of
> the sub contracted tech help and one of that guys friends answered
and
> gave
> tech help however they done it under the name of fs and that is the
number
> i
> called and FS should have been more concerned. I am some what familiar
> with
> the workings of a computer and knew that the nortons thing did not
sound
> right, but what if a new comer to computers had gotten the same
advice.
> what
> really concerns me is I am afraid this kind of stuff is becoming the
norm
> and not accidents anymore. maybe f s has become to big of a business
to
> care
> about the users since we are not major corparations
>
>
> --
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