Randy, If you are referring to the Helpful Hints on the JFWlite page, there is a Helpful Hint "How to download and save a helpful hint" that may help with your problem. I haven't had any problems when I follow the instructions. Hope this helps, Margaret "Randy Tijerina" <rtijerina3@xxxxxxxxxxx> wrote: Hi friends. for some reason whenever i download a helpful hent it sounds to me like it is not all complete. the words and half of letters from words seem to be missing. can someone help me? -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx