Hello List, I have always had a JAWS prompt on the screen when using ALT F4 to disconnect from Windows Mail or the Internet. The three choices on the prompt screen said Do you want to "Disconnect now, Stay connected or Cancel". After the Toshiba laptop with Vista and the latest version of JAWS came back from a technician at a local computer repair facility, this prompt is absent following Alt F4. After closing out say Windows Mail, Now I cannot stay connected or disconnect from the internet as a choice, but instead have to shut down the computer to get off the telephone dial-up connection. The tech who originally "cleaned up" my machine worked 2 1/2 hours to retrieve the JAWS prompt, but time and frustration gave way to a better sense! Thus, I ask the scholars on the list for a step by step resolution that hopefully may involve a simple check or uncheck situation. Thank You, Larry