I cannot get the desktop to load only the logo David whitehead has sent me in instructions, but first I need to get at least more than the dell logo, I am not able to get hold of anyone until tomorrow, if this laptop fails then I am sunk, postman has been and I cannot scan my mail, I do not want to fiddle with laptop trying to link to scanner, just wait, tell you one thing I think the cause was two fold 1 maybe the update after which Jaws started to ring a Bell on loading up,I have not heard that before, next in spite of the work carried out by electrical company updating wiring, one light bulb went and all power was cut off,I mean all computer fringe freezer,and I do not think the dell windows 7 desktop using Jaws 11 and 64 bit likes the power being cutoff suddenly, it maybe a bit like lightening in a thunderstorm,I will see a permanent fix is done. everyone seems to be away,it is august and the so called well "dog days are here I think it shouldn't happened I shall make sure a good fix is done but thanks to those of you who kindly tried to help me regards Dorothy Ps got to admire this old laptop old toshiba