Re: dell agony continued
- From: "David" <davidwhitehead1957@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 4 Nov 2010 07:12:27 -0400
well, perhaps you having such a bad experience with the dell, techie, you
shouldn't have signed the paper,
if you were not happy with the service.
----- Original Message -----
From: Dorothy Ingram-Gorban
To: org, jfw@freelists.
Sent: Wednesday, November 03, 2010 8:04 PM
Subject: dell agony continued
I had a telephone call from dell the Indian call center ,was told engineer
would be told about his behavior, I said to them if a user of a Dell machine
less than a year old asked for help why grab the one bit you can from a person
who knows the system is not working.I mean the draw sticking,when the whole
system is not responding, send a person who will diagnose the problems even if
he says,"that is hardware and under warranty the rest is software and not our
responsibility. He said we have a software team and they can by telephone talk
you through software problems, well I will bear that in mind but I have asked
the local engineer to come tomorrow and I think he can see if he can do a
reinstall of windows! meanwhile a friend to whom I sent my 20 digit jaws number
after finding it has contacted Fs and a reset has arrived recently, no point
he says in using it until dell is fixed I am baffled that fs only lets a
computer work in demo mode even if some small item like a draw is replaced,
in any case it is not responding to much at all the dell windows 7 I mean,but
my OCR is working,so I can scan the mail, this means the dell has enough power
to let me get it started and load my OCR it being Kirzweil sorry for mentioning
that if not allowed. I should at least have had enough sense to put a spare
speech engine on the Dell which is using office 7 and Ms outlook since the
free ones are I think improving day by day. I have not tried narrator on
windows 7 however it must be better than XP narrator . Dorothy
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