I am sure dell knew they were sending this man to the home of a blind person living alone as I had to give them details about location a postal code is not always enough where there no street numbers, so I will se they get feedback. re Jaws thinking any change means I am using a new machine well, I suppose they have a reason of sorts! However my Isp could not help here but are most kind. I have the email address of the director of Zen for instance, my line of course here is British telecom, and I will not say much about them here. I think if I had nvda on the dell it would not want to work in demo mode but whilst I have it on laptop I forgot to put on dell windows 7, today I will get the 20 digit number from a packet as I have lost the tape I recorded it on and then send to a friend in Herefordshire who will help then my engineer will come Thursday evening and as to whether he can fix dell remains to be seen many thanks again Dorothy