Gerald, While there are not just a few who may agree with your first statement on FS's expertise, it appears that when David did downgrade to IE7, it resolved the problem. What sub-revision of JAWS 9 are you using? I'm wondering if that, or perhaps your overall system and OpSys environment may be the reason for your success, and his lack thereof. Dave ----- Original Message ----- From: Gerald Levy To: jfw@xxxxxxxxxxxxx Sent: Wednesday, July 21, 2010 10:47 Subject: Re: dead links cause of problem FS tech support doesn't know what it's talking about. I have been using IE8 successfully with JAWS 9 for over a year. Gerald ----- Original Message ----- From: david hardingham To: jfw@xxxxxxxxxxxxx Sent: Wednesday, July 21, 2010 1:33 PM Subject: dead links cause of problem Hi all, Mr. Carlson was correct when he asked me about I.e. 8. I wrote to Freedoms tech support and was told I.E 8. was not compatible with jfw 9. I removed it and went back to seven and all is well. Best, David'