Full name, first then last. IF your name has a suffix and it's registered, use it also. HTH. Sincerely, The Constantly BAREFOOTED Ray "Old friend, what are you looking for? After those many years abroad you come With images you tended Under foreign skies Far away from your own land" George Seferis Phone or Fax:: +1 (985) 360-3614 Cell: +1 (985) 791-2938 e-mail: rforetjratcomcastdotnet Skype Name: barefootedray ----- Original Message ----- From: p.wildcat1234@xxxxxxxxx To: jfw@xxxxxxxxxxxxx Sent: Thursday, August 13, 2009 11:10 AM Subject: authorization reset: Hi list this is kenny. When I request a reset of my activation keys for jaws, on the fsactivate page. Do I put my first name only? Or do I put my first name, and my last name in the name field. The reason why I am asking is becuase when I requested a reset of my activations I didn't get a reply after 2 days after I requested the reset. I think that they should have a automated reset system that way when you go to reset your activations for jaws it will happen automatically without freedom doing stuff on the other end.