Hi list this is kenny. When I request a reset of my activation keys for jaws, on the fsactivate page. Do I put my first name only? Or do I put my first name, and my last name in the name field. The reason why I am asking is becuase when I requested a reset of my activations I didn't get a reply after 2 days after I requested the reset. I think that they should have a automated reset system that way when you go to reset your activations for jaws it will happen automatically without freedom doing stuff on the other end.