Can you explain a bit more? I don't understand how your laptop keyboard can ever come up incorrectly, since it's built in. Are you saying that you are using an external keyboard? Dave ----- Original Message ----- From: Kenny To: jfw@xxxxxxxxxxxxx Sent: Tuesday, May 25, 2010 07:33 Subject: activation: Hi list thanks for the help. I found out the reason why jaws kept deactivating was my keyboard on my laptop started coming up out of place.