Kenny, Your locking code will not help anyone else solve the problem. The locking code is a unique number generated by your computer based on the combination of several hardware items installed. Think of it like a Checksum used to validate a very large hexadecimal number. If you don't know what a checksum is, try Googling it. In any case your locking code can change when hardware (and apparently some drivers) change and when it does, it triggers JAWS to request a new activation code. This is because JAWS assumes that a new locking code means that you have installed JAWS on a completely different computer. Their strategy to control the number of JAWS installations per user is valid, but the implementation is flawed. So forget your locking code, and just do what Alex said. Download the latest JAWS 11 dot 0 dot 1461 (that's the latest) and install. See what happens. If you still have problems then you need to let Freedom Scientific know, or if you're fed up with it, purchase a dongle and you don't have to mess with the activation key any more. Dave ----- Original Message ----- From: Kenny To: jfw@xxxxxxxxxxxxx Sent: Tuesday, June 29, 2010 09:11 Subject: activation: Hi Alan this is kenny. Here is the locking code. I wonder if these things change if you get the activation prompt? 100-222bb