That is precisely the problem and I never get the required help message. ----- Original Message ----- From: Farfar Carlson To: jfw@xxxxxxxxxxxxx Sent: Monday, August 23, 2010 2:47 PM Subject: Re: a virtual virwer issue Strange. Insert+F1 launches help for that particular element you're focused in. Not sure why it would launch a virtual viewer, except to show the contents of the help message. Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Kerri To: jfw@xxxxxxxxxxxxx Sent: Monday, August 23, 2010 14:16 Subject: Re: a virtual virwer issue No you are right but insert f1 uses the viewer. ----- Original Message ----- From: Farfar Carlson To: jfw@xxxxxxxxxxxxx Sent: Monday, August 23, 2010 1:39 PM Subject: Re: a virtual virwer issue Carrie, Isn't the virtual viewer command Insert+Alt+W? Or is it different in Braille? Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Kerri To: jfw@xxxxxxxxxxxxx Sent: Monday, August 23, 2010 13:31 Subject: a virtual virwer issue Hello. I needed to use the virtual viewer by utilizing insert f1 help in the configuration manager under Braille options but no help was to be had. The viewer froze and I cannot get it working again. This is the error I received. Microsoft Windows graphic 73 graphic 960 graphic 798 Virtual Viewer mfc Application has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Close program