Hi all, I don't know if this was rose's problem or not, as hers might have been more major. I did install the Trend Micro security pro 2008, and it worked great for me. the only problem I had was that when I went into internet Explorer, I couldn't use the navigation quick keys like F to go to form fields, etc. to fix this problem, we figured out that you have to go into the tools menu of internet Explorer, manage add-on, scroll down to Transaction protector, and tab and check the radio button that says disabled. enabled is the default. I then pressed ok. that was all, and it fixed the problem. Have a blessed day, Nicki We are hard pressed on every side, but not crushed; perplexed, but not in despair; persecuted, but not abandoned; struck down, but not destroyed. 2 Corinthians 4:8-9