In my experience it means it’s crashed or is so busy that it just doesn’t respond to commands. Sometimes if you just leave a programme for a few minutes it finishes and becomes available again, other times not. If it’s a zip programme is it doing it whilst it is working i.e. unzipping. If so just wait for it to finish. Peter From: Bill White Sent: Wednesday, February 09, 2011 5:18 AM To: jfw mailing list Subject: What does "Unavailable imply about a program's status with JAWS A friend has 7zip installed on a computer. It works to zip and unzip files when accessed through the Applications key. But when we try to access it through the start menu and programs, JAWS says: 7zip submenu unavailable. The program isn't already open at the time. I know this can cause JAWS to say a program is unavailable. Does anyone here know what else can cause this behavior with JAWS, and how to correct it? Thank you. Bill White billwhite92701@xxxxxxxxxxxxxx __________ Information from ESET NOD32 Antivirus, version of virus signature database 5857 (20110208) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com