RE: Vista crashing on JAWS exit

  • From: "Philip" <phall-eml1@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sun, 13 Sep 2009 15:02:43 -0400

hi. we have a similar problem on a machine at work.  I called AISquared and
they said that jaws and zoomtext don't play nice together.  I haven't found
a solution as of yet.


From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Will Cummings
Sent: Sunday, September 13, 2009 2:55 PM
To: jfw@xxxxxxxxxxxxx
Subject: Vista crashing on JAWS exit

Hi all,


I'm running into a problem when I exit JFW on my new laptop.  I'm low
vision, and often still use JFW and Zoomtext in tandem, particularly when
trying to navigate difficult webpages.  However, if I try to close JFW,
sometimes I get a blue screen of death, and the computer promptly restarts.
This only happens about 50% of the time, but it's completely unpredictable,
so there have been times when I've been doing research (I'm a student) and
have lost work because the computer has restarted on me.  Has anyone else
experienced this?  Is there anything I can do? 


I'm running Windows Vista Business 32 bit and JFW 10, with Zoomtext 9.14.  I
was told that JFW does seem to have a problem when shutting down in Vista,
but was curious if maybe an upgrade to the 64 bit version would improve


Thanks in advance for any help.



Will C.

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