Re: Viewing Bill on Verizon.com
- From: "Adam Daou" <adam.daou@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 2 Apr 2005 18:25:13 -0500
Hi Margaret,
Before contacting Verizon, I will turn off my Virtual PC Cursor using Insert Z,
and try again. When Jaws VPC is on, the keys you pressed are heard but they are
partially swallowed and your User ID and Password will be simply rejected
because they will be wrong no matter what. Really strange because normally,
Screen Readers are supposed to monitor User's keystrokes! Anyway, turn off your
Virtual PC Cursor using Insert Z, tab as much as needed to enter your User ID
and Password, and tab again to the submit button and hit Enter. If nothing
works at all, contact Verizon to make sure your online bill has been activated.
I normally deactivate my VPC in the Config Manager, and turn it on when needed.
Good luck,
Adam
----- Original Message -----
From: Margaret Thomas
To: jfw
Sent: Sunday, April 03, 2005 10:04 AM
Subject: Viewing Bill on Verizon.com
Hi All,
I registered to be able to view my Verizon bill online several
days ago and received my e-mail notification that my bill was
available for viewing. I attempted to log in early this morning and
again a few minutes ago and my User ID and Password are not being
accepted and I have repeatedly hit the link for "forgot your password"
and am placed in a loop where I am asked to put in my User ID, answer
a Secret Question, phone number and type in a new password. Could
someone who has registered to view their Verizon bill online go to:
http://www.verizon.com/billview
and see if they are able to log in?
There was a notice that some ISP's may not allow you to view your
bill if you use a fire wall, which I do, but I wanted to ask here
before I contact Cox since I'm in a totally foul mood and am not in a
good frame of mind to try to deal with customer service.
I attempted to fill out an online inquiry form at Verizon.com, but
the system kept erasing my entries and at one point I had to hit "yes"
five times before I could get a new screen at the "you are about to
leave a secure connection" prompt. The site was acting strange in
other ways, so that's why I'm hoping there's something wrong with it
today.
Thanks,
Margaret
iluvtoread@xxxxxxx
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