RE: Video intercept issues.

  • From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 15 May 2007 13:28:37 -0500

Hi Mike:

I'd try two things; you may need sighted help if JAWS really isn't
properly intercepting video because that means it probably isn't
talking.  Probably what happened is you got a Windows update that
updated your video drivers and messed up JAWS Video Intercept.

Try re-installing JAWS Video Intercept.  To do this:
1.  Go to the start menu, then arrow down to the All Programs sub menu
and press enter.
2.  Press "J" until you hear the JAWS version you are running, 5.0 and
press enter.  If this is the only thing starting with J on your programs
menu, you do not have to press enter.
3.  Arrow up to tools and press enter.
4.  Arrow up or down to Video Intercept Manager and press enter.
5.  You will be presented with a read only box telling you whether or
not JAWS Video Intercept is installed.  Regardless what it says, tab to
the radio buttons and arrow down to the one which says "Install Video
Intercept and Re-start System."  When you find it, press tab to the
execute button and press enter.
6.  After a short time, you'll see the same dialog you saw where you
installed Video Intercept.  Tab to the close button and press enter,
then re-start your computer.

If JAWS comes up talking, you should be fine.  If not, do a JAWS repair.
To do this:
1.  Go to the start menu, then arrow down to the control panel and press
enter.  If the control panel is not on the start menu, you will find it
under settings.  Locate settings, press enter, then press enter again on
the first option which will be control panel.
2.  Press "A" twice to get to add/remove programs and press enter.
3.  Wait for the list of programs to come up.  Then, arrow down until
you find JAWS 5.0; you cannot press "J" to get to this any quicker.
4.  Press tab until you get to the change/remove button and press enter.
5.  You will see three radio buttons, modify, repair or remove for JAWS.
Arrow to the repair radio button, tab to the next button and press

Your JAWS will now be repaired.  You may be told to re-start your
system.  In any case, when the repairs are done, JAWS should work

If these two things do not work, I suggest giving FS Tech Support a call
or e-mail.

Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
AIM Screen Name: tclhelp 

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Mike Mote
Sent: Tuesday, May 15, 2007 1:06 PM
To: jfw@xxxxxxxxxxxxx
Subject: Video intercept issues.

Hi folks!  Well, I have a rather strange problem on one of my computers
at work where jaws version 5.0 has been running successfully for over a
year now.  I tried to load it a while ago, and I got the message, that
jaws is not properly intercepting video.  I have not tried to upgrade my
version on that computer, so I'm wondering why all of a sudden this
could be happening, and how to solve the problem.  The video card is the
same, and as far as I can tell, so are the drivers.  Any help would be
appreciated.  thanks!
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