Bill, I vaguely recall having a problem like this with OE. If I'm not mistaken, the highly sophisticated remedy was to reboot! _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bill White Sent: Wednesday, February 09, 2011 10:57 AM To: jfw mailing list Subject: UTF8 encoding in Outlook Express This morning I received three messages in Outlook Express which were unreadable. I went to the view menu, and checked Western European in the encoding menu. But when I navigated to the next message, it would be unreadable again, and I would have to go into the view menu again and re check Western European. Is there a way to have this setting stick so that it doesn't revert to UTF8 encoding again? Thank you. Bill White billwhite92701@xxxxxxxxxxxxxx __________ Information from ESET NOD32 Antivirus, version of virus signature database 5859 (20110209) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com