hey folks. I just remembered something that might be kind of important. Now, I have to say that I haven't had any real problems with tech support of late, all I know is what I see on here, and it's clear that people are not happy. So, write the director of fs tech support, Brian Carver.
His e-mail is brianC@xxxxxxxxxxxxxxxxxxxxxJust be clear about how upset you are, but don't be too angry or that won't work well.
At 02:32 PM 6/22/2007, you wrote:
Yah, thanks. I find Tracy in particular seems to almost "make up" things to ask, or to be done, and that adds a day each time: send me your serial number, send me the exact steps to reproduce it (which were in the original problem description), then the useless cycle of "uninstall and reinstall jaws" (when I told them it does this on every pc with jaws I have access to). As soon as I protest that some time-consuming step is meaningless, then he stops responding.Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314(Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.)----------From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal FrenchSent: Friday, June 22, 2007 3:04 PM To: jfw@xxxxxxxxxxxxx Subject: Re: SMA policy was: JAWS update now availableI expect, Chip, if you are like me, I am reluctant to have to invest in another screen reader, and, then, learn to use it.As for Tracey, and tech support. good luck with that one.I gave up after the last time, when tech support could only tell me to reboot the computer.Crystal
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