Yah, thanks. I find Tracy in particular seems to almost "make up" things to ask, or to be done, and that adds a day each time: send me your serial number, send me the exact steps to reproduce it (which were in the original problem description), then the useless cycle of "uninstall and reinstall jaws" (when I told them it does this on every pc with jaws I have access to). As soon as I protest that some time-consuming step is meaningless, then he stops responding. Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal French Sent: Friday, June 22, 2007 3:04 PM To: jfw@xxxxxxxxxxxxx Subject: Re: SMA policy was: JAWS update now available I expect, Chip, if you are like me, I am reluctant to have to invest in another screen reader, and, then, learn to use it. As for Tracey, and tech support. good luck with that one. I gave up after the last time, when tech support could only tell me to reboot the computer. Crystal