Re: SMA policy was: JAWS update now available

  • From: "Frank L. DeWeese" <deweese78@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sat, 23 Jun 2007 10:23:56 -0400

My experience with FS is about the same as yours, Chip.  We should try to get 
agencies for the blind to become involved.  Where's the NFB and ACB when you 
need them?
  ----- Original Message ----- 
  From: Chip Orange 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Friday, June 22, 2007 2:07 PM
  Subject: RE: SMA policy was: JAWS update now available


  I agree that this policy is nothing short of highway robbery; why don't more 
of us switch to something else???  That's a real, not rhetorical, question.  I 
guess it's because someone else paid for JAWS for us, and they won't pay for 
something else if we tell them we (or they) made a mistake.

  I'm trying to get tech support (via email with someone named Tracy), and I'm 
becoming very frustrated with FS right now.  Essentially no tech support, 
ridiculous upgrade policies, and no payment plans for ownership makes me wonder 
how FS got where they are???

  Chip


  Chip






  ------------------------------

  Chip Orange
  Database Administrator
  Florida Public Service Commission

  Chip.Orange@xxxxxxxxxxxxxxx
  (850) 413-6314

   (Any opinions expressed are solely those of the author and do not 
necessarily reflect those of the Florida Public Service Commission.)






----------------------------------------------------------------------------
    From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf 
Of Alan Clendinen
    Sent: Friday, June 22, 2007 5:52 AM
    To: jfw@xxxxxxxxxxxxx
    Subject: SMA policy was: JAWS update now available


    I'm afraid the SMA policy is worse than what you describe. If you choose 
not to keep your SMA current, and then one day you decide to buy a SMA so you 
can upgrade to the latest JAWS update, Freedom Scientific will demand that you 
pay for all of the SMAs that you failed to purchase. In other words, if you did 
not buy an SMA that covered JFW versions 7 and 8, and then wanted to upgrade to 
JFW version 9, they would require you to pay for a SMA that covered JFW 
versions 7 and 8, and also pay for the SMA covering JFW 9 and 10. They don't 
care if versions 7 and 8 were buggy or that you did not download them, you are 
expected to pay for those previous SMAs. I experienced this situation when a 
couple of versions of JFW were incompatible with the Windows Sticky-keys 
utility I have to use, due to being one-handed. I couldn't use two versions of 
JFW because of this bug, but FS still demanded I pay for the SMA covering those 
unusable versions before I could get the SMA for the latest version in which 
the bug was fixed.

    Alan

    Blake wrote:
    I'm afraid it doesn't matter whether you install an upgrade or not. If you
    buy an SMA, you're entitled to two consecutive upgrades.

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