Re: SMA policy was: JAWS update now available

  • From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Fri, 22 Jun 2007 08:42:29 -0700

Alan,

I've always suspected that might be the way the SMA arrangement works, but 
never had occasion to test it by trying to drop out for a release or two. 
What you describe sounds legally actionable, although I'm sure it isn't 
because FS certainly has either its own in-house counsel or a captive law 
firm at their bidding, and knows what they can get away with. But to say 
only that this scenario is unfair seems inadequate.  In other words, despite 
all, it nonetheless just plain sounds illegal. Have you ever checked into 
this?

Shaking my head in disbelief,
Daniel

From: "Alan Clendinen" <alanclendinen@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, June 22, 2007 2:51 AM
Subject: SMA policy was: JAWS update now available


I'm afraid the SMA policy is worse than what you describe. If you choose not 
to keep your SMA current, and then one day you decide to buy a SMA so you 
can upgrade to the latest JAWS update, Freedom Scientific will demand that 
you pay for all of the SMAs that you failed to purchase. In other words, if 
you did not buy an SMA that covered JFW versions 7 and 8, and then wanted to 
upgrade to JFW version 9, they would require you to pay for a SMA that 
covered JFW versions 7 and 8, and also pay for the SMA covering JFW 9 and 
10. They don't care if versions 7 and 8 were buggy or that you did not 
download them, you are expected to pay for those previous SMAs. I 
experienced this situation when a couple of versions of JFW were 
incompatible with the Windows Sticky-keys utility I have to use, due to 
being one-handed. I couldn't use two versions of JFW because of this bug, 
but FS still demanded I pay for the SMA covering those unusable versions 
before I could get the SMA for the latest version in which the bug was 
fixed.

Alan

Blake wrote:
I'm afraid it doesn't matter whether you install an upgrade or not. If you
buy an SMA, you're entitled to two consecutive upgrades.



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