Hi, Roy. Jim at FS tried this strategy with me, and guess what! When I do a Windows key+r followed by jaws11 /default, the research it dialogue won't allow me to go into the options menu for research it. So there was no way to check this. Thank you for the idea, though. I wish it had worked. It would have told me something. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Roy Nickelson To: jfw@xxxxxxxxxxxxx Sent: Wednesday, May 19, 2010 4:17 PM Subject: Re: Research it options It sounds like you have installed some third party scripts that may be messing with the default scripts. to test this WindowsKey+R and then type jaws11 /default in the dialogue. InSERT+f4 press ineter on the ok button to unload jaws now pres enter again JAWS will start with the default settings. try the research it options and then if it reads properly that means it is something in your user folder. Restart JAWS normally at this point. The problem should return. I suspect you will find it is something in your user folder. Hope this helps some Roy ----- Original Message ----- From: Bill White To: jfw mailing list Sent: Wednesday, May 19, 2010 4:49 PM Subject: Research it options Hello. I am using the latest update of JAWS Version 11.0.1447 home with Windows XP. After updating, I noticed that when I use Insert+space, then R to enter research it, then navigate to the options and press space bar, none of the items in the check box menu will read when I use the up and down arrows. To hear them, I must press Insert+8 on the num pad. I called FS and Jim told me to remove the default.jcf and the default.jsb files. After doing this, the arrows did read the items in the menu. However, after re starting my computer, the old problem again cropped up. Has anyone noticed this problem, and if so, is there a solution among those on the list? As yet, there doesn't seem to be one from FS. Thank you in advance. Bill White billwhite92701@xxxxxxxxxxxxxx