RE: Remote Access Using JAWS

  • From: "Pat L" <PatWJL@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 28 Jul 2010 18:17:30 -0500

It is true that both computers need to have Jaws installed, but only the
home side of the connection needs to have an up to date authorization; Jaws
gets its authorization from the client side of the connection in most
home/work setups.
Your issue probably has more to do with the configuration of the office
computer. In particular, your friend needs to shut down Jaws when she leaves
the office to permit the remote Jaws connection to start properly. In
addition, Jaws should not be configured to start automatically on the work
computer. Instead, there should be a shortcut in the Startup folder in the
Program folder under the Start menu for the user account. Then when your
friend connects from home (and logs in), Jaws will start up, just like any
other program with a shortcut in the Startupfolder for the user.
This stuff can get pretty tricky during the initial setup, even for
experienced IT personnel, mainly due to the startup configuration and fact
that Jaws gets its authorization from the client side of the connection.
I recommend contacting FS support so they can walk your friend (and possibly
IT) through the process. In addition, the Jaws help devotes an entire book
to the Remote access topic. As I said, it can be tricky to set up, but once
it is done, it works quite well.

From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Adrian Spratt
Sent: Wednesday, July 28, 2010 4:31 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: Remote Access Using JAWS

Thanks, Tom, for naming a workable program and also Dave for warning us
against other names. 
I noted Chris's and Ted's responses for future reference, but I don't have
enough technology knowledge to understand the terminology. To clarify on my
end, both her office and home computers are running authorized versions of
JAWS 11, and both systems are XP.
Dorothy, thanks for the warning about LogMeIn, a program I am familiar with,
but my friend's office isn't using it.


From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Bissett, Tom
Sent: Wednesday, July 28, 2010 4:52 PM
To: 'jfw@xxxxxxxxxxxxx'
Subject: RE: Remote Access Using JAWS

RDP [remote desktop]  allows you to work on a computer remotely but you do
need to install jaws on the remote computer as well as on your desktop.  
It is the only one I have used that works.  

Tom Bissett

Retail Investment Products, PCG TD

BMO Financial Group
Tel: (416) 359-7568

E-Mail  <mailto:tom.bissett@xxxxxxx> tom.bissett@xxxxxxx 



From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Farfar Carlson
Sent: July 28, 2010 4:35 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Remote Access Using JAWS

I've used NetMeeting, Webex, and a couple other mainstream applications, and
they are all inaccessible. The only parts that can be viewed are things like
the list of people attending.
Freedom Scientific uses one for their training webinars that works well, but
simply because the trainer pushes out the documents in text form -- we are
not actually seeing his desktop graphics.
I don't know of any product that will not send a stream of graphics to the
client computer from the host computer.

----- Original Message ----- 
From: Adrian  <mailto:Adrian@xxxxxxxxxxxxxxxx> Spratt 
To: jfw@xxxxxxxxxxxxx 
Sent: Wednesday, July 28, 2010 12:18
Subject: Remote Access Using JAWS

I'm writing on behalf of a friend. I know this question has been addressed,
but I didn't need to know for myself. 
How do you obtain remote desktop access to a work computer on a home
computer. The route my friend's company uses presents the remote access as
an image that, of course, JAWS cannot read. Is there a way around this?
I asked my friend what program her company uses for remote access. All she
could say was that a technician used an existing setting within her XP Pro
computer to make the connection.
I hope I've given sufficient information for someone to provide answers.

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