Adrian, It is true that both computers need to have Jaws installed, but only the home side of the connection needs to have an up to date authorization; Jaws gets its authorization from the client side of the connection in most home/work setups. Your issue probably has more to do with the configuration of the office computer. In particular, your friend needs to shut down Jaws when she leaves the office to permit the remote Jaws connection to start properly. In addition, Jaws should not be configured to start automatically on the work computer. Instead, there should be a shortcut in the Startup folder in the Program folder under the Start menu for the user account. Then when your friend connects from home (and logs in), Jaws will start up, just like any other program with a shortcut in the Startupfolder for the user. This stuff can get pretty tricky during the initial setup, even for experienced IT personnel, mainly due to the startup configuration and fact that Jaws gets its authorization from the client side of the connection. I recommend contacting FS support so they can walk your friend (and possibly IT) through the process. In addition, the Jaws help devotes an entire book to the Remote access topic. As I said, it can be tricky to set up, but once it is done, it works quite well. HTH, Pat _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Adrian Spratt Sent: Wednesday, July 28, 2010 4:31 PM To: jfw@xxxxxxxxxxxxx Subject: RE: Remote Access Using JAWS Thanks, Tom, for naming a workable program and also Dave for warning us against other names. I noted Chris's and Ted's responses for future reference, but I don't have enough technology knowledge to understand the terminology. To clarify on my end, both her office and home computers are running authorized versions of JAWS 11, and both systems are XP. Dorothy, thanks for the warning about LogMeIn, a program I am familiar with, but my friend's office isn't using it. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bissett, Tom Sent: Wednesday, July 28, 2010 4:52 PM To: 'jfw@xxxxxxxxxxxxx' Subject: RE: Remote Access Using JAWS RDP [remote desktop] allows you to work on a computer remotely but you do need to install jaws on the remote computer as well as on your desktop. It is the only one I have used that works. Tom Bissett Retail Investment Products, PCG TD BMO Financial Group Tel: (416) 359-7568 E-Mail <mailto:tom.bissett@xxxxxxx> tom.bissett@xxxxxxx _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: July 28, 2010 4:35 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Remote Access Using JAWS Adrian, I've used NetMeeting, Webex, and a couple other mainstream applications, and they are all inaccessible. The only parts that can be viewed are things like the list of people attending. Freedom Scientific uses one for their training webinars that works well, but simply because the trainer pushes out the documents in text form -- we are not actually seeing his desktop graphics. I don't know of any product that will not send a stream of graphics to the client computer from the host computer. Dave ----- Original Message ----- From: Adrian <mailto:Adrian@xxxxxxxxxxxxxxxx> Spratt To: jfw@xxxxxxxxxxxxx Sent: Wednesday, July 28, 2010 12:18 Subject: Remote Access Using JAWS Hi. I'm writing on behalf of a friend. I know this question has been addressed, but I didn't need to know for myself. How do you obtain remote desktop access to a work computer on a home computer. The route my friend's company uses presents the remote access as an image that, of course, JAWS cannot read. Is there a way around this? I asked my friend what program her company uses for remote access. All she could say was that a technician used an existing setting within her XP Pro computer to make the connection. I hope I've given sufficient information for someone to provide answers. Thanks.