RE: Problems with WWW.CAPITALONE.COM
- From: "Lora" <loravara@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 3 Aug 2008 11:39:48 -0600
Hi, Jennifer,
Thanks for the insight. Based on your response, I've begun tinkering with
settings. What I notice is that if I turn the Virtual cursor off, I can
see the fields suddenly, but when I press enter to activate forms mode, I
can't type in the fields.
And as soon as I turn the virtual cursor back on, the fields disappear.
Very strange indeed.
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Jennifer Aberdeen
Sent: Sunday, August 03, 2008 11:31 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Problems with WWW.CAPITALONE.COM
Hi Laura, I don't have this problem with the Capital One site, but I'm still
using Jaws 7.0. Perhaps Capital One did something to their site, but if so,
they should fix it.
Jennifer, AVON Independent Sales Representative
Shop my online store 24 hours a day!
http://www.youravon.com/jaberdeen
----- Original Message -----
From: "Lora" <loravara@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, August 03, 2008 1:05 PM
Subject: Problems with WWW.CAPITALONE.COM
> OK, I use this site to pay my Capital One credit card.
>
> Up until a few months ago it seemed to work fine.
>
> Now, when I load this page and click Login, I go to a page where JAWS
> doesn't see the Username and Password fields. Even when I have sighted
> assistance, and they click in one of those fields, JAWS doesn't see them.
>
> This occurs with JAWS 8 and 9.
>
> At first I thought that maybe I was clicking on the wrong link, but no ...
> Once again, verified with sighted assistance, I click on Login and the
> correct page loads, but JAWS just doesn't see the edit fields.
>
> This is peculiar, as it used to work, and once I'm logged in, everything
> on
> the site works.
>
> Did I change some obscure setting somewhere, or did Capital One change the
> site somehow? Does anyone else have this problem when they try to use
> this
> page?
>
> Thanks,
>
> Lora
>
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