Ray, There could be another window occluding. Sometimes these windows are not accessible via the task bar, but are part of things like automatic updates, virus scan reports, etc. Using the JAWS cursor and moving around can sometime find these windows for closing. Or check the system tray for any apps that are active. Dave ----- Original Message ----- From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> To: <jfw@xxxxxxxxxxxxx> Sent: Thursday, June 24, 2010 14:47 Subject: Problems Reading Outlook Express Messages Hello All: I took a call from someone in China who is running JAWS 8.0 English Professional version on a Windows XP machine. Sometimes, when she types out a new e-mail message in Outlook Express and goes back to read it over, JAWS doesn't appear to be reading correctly. For example, if she presses the up or down arrow key in the message, JAWS doesn't always read whole words, but sometimes reads one or two letters at a time. I checked her display settings and everything appears to be fine there. I don't see anything out of the ordinary in the options under the tools menu of Outlook Express. We maximized the screen, thinking this might help but it did not. Anyone got any ideas? Thanks, Ray Campbell, Adaptive Technology Help Desk Technician The Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx www.chicagolighthouse.org -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx