Problems Reading Outlook Express Messages

  • From: Ray Campbell <ray.campbell@xxxxxxxxxxxxxxxxxxxxx>
  • To: "jfw@xxxxxxxxxxxxx" <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 24 Jun 2010 21:47:40 +0000

Hello All:

I took a call from someone in China who is running JAWS 8.0 English 
Professional version on a Windows XP machine.  Sometimes, when she types out a 
new e-mail message in Outlook Express and goes back to read it over, JAWS 
doesn't appear to be reading correctly.  For example, if she presses the up or 
down arrow key in the message, JAWS doesn't always read whole words, but 
sometimes reads one or two letters at a time.

I checked her display settings and everything appears to be fine there.  I 
don't see anything out of the ordinary in the options under the tools menu of 
Outlook Express.  We maximized the screen, thinking this might help but it did 
not.  Anyone got any ideas?

Thanks,



Ray Campbell, Adaptive Technology Help Desk Technician
The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
www.chicagolighthouse.org


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