Re: Problem Opening Outlllk Express Attachements for JFW user
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 23 Feb 2007 09:20:55 -0800
Hi,
As far as I can understand from my own long experience with Jaws and Outlook
Express and attachments, your friend shouldn't have to be thinking about
something like the Jaws cursor anyway. If things are working as they should,
pressing Enter will open a file attachment. It's not that kind of issue.
So, I think the thing to look at would be to ask what kinds of file
attachments is she unable to open? All file attachments, regardless of file
type and extension? Or just a particular file attachment? I think that's the
place to start.
also, is it that when she presses enter on the file attachment, nothing at
all happens, right then? Or does the usual dialogue come up, asking for
confirmation to either open or save the file, and is it at that point that
no matter which control she chooses to press enter on, nothing happens?
These would be two different scenarios. Please ask her to be more specific.
She doesn't have to be very computer savvy to express that distinction, if
you explain the question clearly.
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, February 23, 2007 8:38 AM
Subject: Problem Opening Outlllk Express Attachements for JFW user
Hello All:
I am trying to help someone who is having a problem opening attachments
she receives in Outlook Express. She is a JFW user. She can open up
the message with the attachment, press insert-A to get to the
attachments list, but when she presses enter on the attachment she wants
to open nothing happens. Any thoughts on how we can fix this for her?
She is not real computer literate so I don't want to have to explain to
her how she can route the JAWS cursur to the attachment and left click
the mouse to open it.
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
AIM Screen Name: tclhelp
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