I am using outlook 2003. If I go into the tools menu and select options, and shift tab once and hear preferences and arrow over until I hear mail formatting and tab down to the following. Use word to edit email messages I have this box unchecked. If I tab down again I hear Use word to read rich text documents I also have this one unchecked. Maybe this will help you if you have these unchecked. If you change these settings you might have to close outlook and reopen it to have these settings take affect. Best Robert _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Sent: Saturday, October 13, 2007 9:51 AM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2007 HTML email messages don't read Hi, This because outlook 2007 now uses the word as the editer for htm;l messages. HTH. Matthew From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Russell Solowoniuk Sent: Friday, October 12, 2007 10:55 PM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2007 HTML email messages don't read Hi Robert, Thanks for that. I tried it and it did make things a bit better.I can read the messages now except it seems that there are multiple columns and Jaws reads the first line of each column. Very strange as these are messages that read fine in Outlook 2003. Thanks for any other suggestions, Russell From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of RAWest Sent: Thursday, October 11, 2007 7:03 PM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2007 HTML email messages don't read Try this With outlook opened open jaws configuration manager Select text processing Tab down until you find enhanced edit support. This should be unchecked. Then press ok and control s to save changes and close configuration manager. Close outlook and reopen it and give it a try. Best Robert _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Rick Harmon Sent: Thursday, October 11, 2007 6:53 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook 2007 HTML email messages don't read I wonder if that is a virtual buffer issue? Rick ----- Original Message ----- From: Russell <mailto:RSOLOWONIUK@xxxxxxx> Solowoniuk To: jfw@xxxxxxxxxxxxx Sent: Thursday, October 11, 2007 6:38 PM Subject: Outlook 2007 HTML email messages don't read Hi everyone, I just installed Office 2007 last night-upgraded from Office 2003. The Jaws 9 beta won't read any email messages that are composed in HTML format. If I route the Jaws cursor into the message I can see that there is text in the message, but when I try to read it I just get "blank" blank". Is there anything I need to change to have these HTML messages read correctly? Thanks, Russell _____ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.8/1064 - Release Date: 10/11/2007 3:09 PM __________ NOD32 2590 (20071012) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com