Becky, Do Alt+h and then the letter A. Tell me what your version numbers are for Outlook. I posted mine last night. Curious. I'm using XP Pro, not Windows 7. Dave ----- Original Message ----- From: Becky Tsurumoto To: jfw@xxxxxxxxxxxxx Sent: Wednesday, April 14, 2010 06:31 Subject: Outlook 2007 Dave, I forgot to mention one step I made. After finding unread message, I downarrowed until I came to Customize and then I hit Enter. I continued to downarrow until I was asked if I wanted to change the settings. I have Windows 7 Professional. I don't know if that means I also have Outlook 2007 Professional. For now I'll just leave the View settings alone. Becky