Cher, Sorry, but no I don't know how to contact MS about this, and 2003 may only have limited support now that 2007 is out. I don't have any issue restarting outlook, do you? My complaint is that it continues to notify me of new mail even after I close it. If I want to restart it I can either do you from the menu shortcut, by typing outlook in the run dialog, or there's now a systray icon for outlook, and you can right click it and one of it's choices is to open outlook. Perhaps if you're having trouble restarting outlook one of those 3 suggestions will work for you. hth, Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Cher Bosch Sent: Friday, September 05, 2008 10:46 AM To: jfw@xxxxxxxxxxxxx Subject: RE: Outlook 2003 Thanks, Chip, that verifies our experiences here. My student had 2003 for a long time when she suddenly started seeing this behavior... so I had wondered about an update or patch, but did not know anything for certain. It makes you feel kind of crazy, doesn't it... especially when it won't re-open from a -hot-key but will if you slam it with the Enter key. Maybe we should try to tell Microsoft- any idea of how to do so or whether it would be too difficult to get to the right person anyway? Cher cut