Ann, If you go to www.serotalk.com and download Podcast 50, you can listen to a review of the Haven by Michael Barber. He describes the keyboard layout and the menus and explains how to get the phone to speak. The review starts about 27 minutes and 30 seconds into the podcast, but there are other things in the podcast that may be of interest as well. Gary King w4wkz@xxxxxxxxxxxxx ----- Original Message ----- From: Ann Marie Medlar To: jfw@xxxxxxxxxxxxx Sent: Saturday, September 18, 2010 11:45 AM Subject: Re: OT: Verizon Haven phone instructions MP3?HELP! Hello, Does anyone have any manuals MP3 or text of any type for Verizon cell phone "The Haven". If so please email me at amedlar1@xxxxxxxxx Thanks, Ann