Re: More response from Eric Damery
- From: "Rick Harmon" <rharmon@xxxxxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 14:18:16 -0400
I'm beginning to think FS doesn't want much to get out. Mr. Damery was not
pleased that I released his comments to the public for some reason. My intent
was only to give him the opportunity to comment on my comments on my blog. I
felt that once he did that that there wasn't a problem posting his statement.
He seems to disagree though. I have apologized to him and promised not to post
any more comments from him without his permission.
Rick
----- Original Message -----
From: Chip Orange
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, June 26, 2007 1:59 PM
Subject: RE: More response from Eric Damery
Yes!!! Some years ago the FS legal team booted me from the private beta
program because I mentioned as long as they sent me communications to a
governmental email, I couldn't promise to keep them confidential. I suggested
everyone in that situation be asked to switch to a private email address.
Don't know what mis-communication happened between the head of programming
(Chris Hoffstedter at that time) and legal, but the next I knew I was out of
the beta program with no reason given except a vague reference to my not
honoring the terms of the agreement.
Any organization run like that needs someone to look at the big picture to
see why things like that occur. It seems to me FS has lost the "big picture"
of making customers happy long ago. There are other products, sometimes
inferior, but everyone who knows them well communicates the feeling that those
companies haven't yet lost the big picture of customer satisfaction.
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
----------------------------------------------------------------------------
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Darrell Shandrow
Sent: Tuesday, June 26, 2007 1:41 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: More response from Eric Damery
Hi Rick,
I wonder what proportion of Freedom Scientific's private beta testers are
running Vista? I voluntarily resigned from their beta team quite sometime back
because I felt I couldn't spend enough time on it to really do it justice. FS
needs frequent, quality feedback from its beta testers in order to know exactly
what needs to be fixed. I feel FS folks ought to seriously evaluate their
private beta program, making sure to have the highest possible quality members
and, perhaps, give people a bit more of an incentive to participate.
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by
another person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
Check out high quality telecommunications services at http://ld.net/?nu7i
----- Original Message -----
From: Rick Harmon
To: jfw@xxxxxxxxxxxxx
Sent: Monday, June 25, 2007 11:22 PM
Subject: More response from Eric Damery
Hi Everyone,
During my phone call today with Eric, he stated that the virtual buffer
problem has been fixed in Jaws 8.0. So I'm forced to retract my statement on
my Blog post stating that the Virtual Buffer problem won't be fixed until Jaws
9 releases later this year. He stated that they fixed the specific bug that is
causing the problem. Also that no one has been reporting the virtual buffer
issue to tech support anymore. So essentially they don't have the problem
there and they can't duplicate my reported issue about it happening to me.
Eric stated that and I have to agree with that the problem doesn't occur often
anymore. So if anyone can duplicate the problem and report it to FS support
then they will look into it further. But since no one is reporting problems to
tech support the problem is resolved as far as they are concerned.
So if anyone can duplicate the problem they need to contact tech support
with specific steps to duplicate it on their machines.
Eric also stated that they have almost no customers using Vista that are
reporting any issues to technical support and are concentrating on the Xp
customers as that's where the bulk of their business is. They said no one
reported the volume control issue to them until this week. He said no one has
reported any of the windows mail issues either. So I don't know who is and who
isn't using vista but if you are and you are having any of the problems that I
noted then you all need to speak up and let support know about it. Because
Eric said no one is calling in with any Vista issues that he knows of.
Rick
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