RE: Microsoft Word and JFW

  • From: "John Ramsey" <stephnjohnny211@xxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 23 May 2007 10:56:21 -0400

Hello Chip,
I used to know where the normal.doc was stored and I thought it was in the
templates folder but I cannot seem to find it anymore. Also, do you know
what the adobe plug in is that might cause this dreadful problem? If so,
what folder is it normally stored in? I  will let you know if I am able to
fix the problem.
Take care,

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Chip Orange
Sent: Wednesday, May 23, 2007 9:55 AM
To: jfw@xxxxxxxxxxxxx
Subject: RE: Microsoft Word and JFW

Hi John,
A file called, which Word opens each time it is started, may have
become corrupt.  Find it and delete it (with Word not running), and restart
Word.  This will automatically create a new one.
Note that if you've written custom macros or styles they are stored in this, and this will cause you to lose them.  Most people don't, but if
you did, you'll have to take steps to save them first.
You could rename instead of deleting it.
There are other Word add-ons which place .dot files into a directory where
Word automatically opens them upon startup; any of these could be corrupt,
or could be slowing Word down upon starting.  One that we've had trouble
with is automatically installed as part of the full Adobe suite.  As someone
else mentioned Norton installs another one.
If you find any of these in a directory named startup, you could rename them
to see if that solves the problem.
Please let us all know if you find the answer.


Chip Orange
Database Administrator
Florida Public Service Commission

(850) 413-6314

 (Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)



From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of John Ramsey
Sent: Wednesday, May 16, 2007 3:22 PM
To: jfw@xxxxxxxxxxxxx
Subject: Microsoft Word and JFW

Hello Again,
I am also having a strange problem with Microsoft Word 2002 on my desktop
where I am running XP Home edition and JFW 8.0. Word takes at least one
minute or longer to open and close. It does this from an existing document
or if I  open Word from the desktop. I also have a laptop with Word 2002 and
XP home with JFW 7.1 on it and Word opens and closes with ease. I have 2gb
of ram on the desktop and only 512mb on the laptop and both are Pentium 4
processors, so there is no major differences in processor performance. Does
anyone have any ideas on how to speed this up?
Take care,

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