Re: MS word not accepting keystrokes

  • From: "John Diakogeorgiou" <jdiakoge@xxxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Mon, 1 Dec 2003 23:05:44 -0500

I think that when uninstalling Word you need to use a tool on the cd which
will perform a full uninstall. Using uninstall doesn't do that.

----- Original Message ----- 
From: "Johnson, Anna" <Anna_Johnson@xxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, December 01, 2003 1:01 PM
Subject: MS word not accepting keystrokes


> Hi,
>
> We recently uninstalled Word XP and replaced it with Word 2000 for a
client
> on the job.  When he types in a document, JAWS repeats all the keystrokes,
> but most of them do not appear on the screen.  Then the cursor gets stuck
in
> one position and can not be moved.
>
> The computer is a Dell Optiplex running Windows XP Home (with current
> updates) and JFW 4.51 (JFW 5.0 is installed and had the same problem).  A
> medical transcription company made some changes by remote.  We have not
been
> able to determine if these changes had any effect on JAWS.  If JAWS is not
> running, MS Word appears to work fine.
>
> Has anybody experienced similar problems and know a solution?
>
> Anna
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>


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