Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.

  • From: "Rick Harmon" <rharmon@xxxxxxxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sat, 13 Jan 2007 20:19:00 -0500

Hi Darrell,

I hate to come across so rough on my post, BTW your answer was much more polite 
than mine was.  But I get really tired of people at FS that know better giving 
faulty tech support to their clients that have paid a lot of money for proper 
support of their products.  The response that was given by FS to this bug is 
nothing short of ridiculous and that person shouldn't be in the support 
position at all.  There are a lot of great techs at FS and I have been helped 
by some of them.  BUT there are also a lot of terrible techs at FS as well that 
should either be re trained or put out on their butts.


This problem has more to do with FS re doing their support for HTML handling 
than anything to do with basic windows settings.  There are a lot of minor bugs 
I have noticed since they have been getting rid of legacy support and trying to 
handle dynamic HTML support, but this buffer bug is the biggest and most 
annoying of them.

Rick


=======

Visit my webpage at www.blind-geek-zone.net

Here you will find Audio tutorials for popular programs, blindness related web 
links, blind mailing list links and documents for various things. 

  ----- Original Message ----- 
  From: Darrell Shandrow 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Saturday, January 13, 2007 8:00 PM
  Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


  Hi Rick,

  Yep.  That's what I figured.  In any event, I believe JAWS now automatically 
adjusts many of these settings whenever it is run.

    ----- Original Message ----- 
    From: Rick Harmon 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Saturday, January 13, 2007 5:59 PM
    Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


    The response they gave you is crap.  None of these settings have been 
necessary since JAWS 6.  Jaws 6 and later should run very well with XP settings 
out of the box.  This is basically how I set my machine here and how we set all 
of our machines at work.  All those settings they told you to change are 
completely unnecessary for newer versions of JAWS and will do nothing to fix 
the IE bug.

    Rick


    =======

    Visit my webpage at www.blind-geek-zone.net

    Here you will find Audio tutorials for popular programs, blindness related 
web links, blind mailing list links and documents for various things. 

      ----- Original Message ----- 
      From: acarthon@xxxxxxxx 
      To: jfw@xxxxxxxxxxxxx 
      Sent: Saturday, January 13, 2007 7:45 PM
      Subject: Fw: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


      Hi list,
      Yes I believe I have Darrell if you are talking about when JAWS makes it 
seem like nothing is there. . As a matter of fact, I e-mailed FS about this 
issue yesterday. I will place the reply below. 
      I hope this helps. I sometimes remedy this issue by hitting the F5 
command when using IE 6. I still have to check and make the changes myself as 
described below. 
      Beware, the response is quite long. 
      AC 

      Thank you for contacting Freedom Scientific Support. 
      The first suggestion with these symptums is to first check display 
settings.  
      Below are the suggested settings to optimize  Windows XP with Jaws.  
      1.  Press Control plus Escape or Windows Key to open the Start Menu.
      2.  Press S for Settings and Enter on Control Panel.
      3.  Press the letter D till you hear display and press Enter.
      4. on the Themes Page:
      Windows XP should be set to modified by default.
      To change press alt plus down arrow to open
      5.  Control Tab to the Desktop Tab  
      Set background to bliss
      Set position  stretch 
      6.  Press Control Tab to Screen Saver
      Set to none]
      7.  Control Tab to Appearance Tab
      Set  to Windows Classic Style
      Color Scheme Windows Standard
      Font Size Normal
      8.  Tab to OK and press Enter 
      Suggestions for setting up folders in Windows XP 
      1. Hold down the Windows key and press the letter M to get to the desktop.
      2.  Press M for my computer and press Enter.
      3. Press Alt plus t and down arrow to Folder Options and press Enter.
      4.  When on the general tab, set tasks to use Windows Classic Folders.
      Set to Open folders in the same Window.
      5.  Tab to OK and press Enter.  
      Note: After making these changes, the Display page Themes combo box says 
"Modified Theme." 
      Start Menu
      List of 6 items
      1. From Control Panel, Move to Taskbar and Start menu and press ENTER.
      2. From the Taskbar page, press ALT+G to move to and uncheck Group 
Similar Taskbar Buttons.
      3. Press ALT+H to move to and uncheck the check box for Hide inactive 
icons.
      4. Press CTRL+TAB to move to the Start Menu page.
      5. Select Classic start menu.
      6. Press ENTER to close this dialog box.
      list end 
      Windows Explorer
      List of 10 items
      1. Press WINDOWS KEY+E to open Windows Explorer.
      2. Press ALT+V to open the View menu.
      3. Select "Arrange Icons by" and press ENTER to open the submenu.
      4. Move to the menu item "Name" to arrange by Name, and Press ENTER to 
select this and close the menus.
      5. Repeat steps 2 and 3, and move to the item "Show in Groups." If it is 
checked, press ENTER to uncheck it and close the menus.
      6. Press ALT+T to open the Tools menu.
      7. Press O to open the Folder Options Dialog.
      8. Press CTRL+TAB to move to the View page.
      9. Press SPACEBAR to activate the "Apply to all folders" button, and 
press SPACEBAR on the YES button to acknowledge this change.
      10. Move to the OK button and press SPACEBAR to close this dialog box.
      list end 
      System Performance
      List of 6 items (contains 1 nested list)
      1. From the Control Panel, move to System and press ENTER to open the 
System Properties Dialog.
      2. Press CTRL+TAB to move to the Advanced page.
      3. Press ALT+S to activate the Performance Settings button. The 
Performance Options Dialog opens.
      4. Clear the following check boxes:
      List of 4 items nesting level 1
      * Animate Windows when Minimizing and Maximizing.
      * Slide open Combo Boxes.
      * Smooth-scroll List Boxes.
      * Use Visual Styles on Windows and Buttons.
      list end nesting level 1
      5. Press ENTER to close the Performance Options dialog and return to the 
System Properties dialog box.
      6. Press ENTER to activate the OK button and close the System Properties 
dialog box. 
      Note: 
      If there are two display adapters showing in the device manager under 
display adapters, be sure to disable the second instance of the driver for 
proper
      operation of Jaws.  
      Sluggishness on the internet is most likely caused by spyware or malware 
that may have gotten installed on your system.  
      We strongly recommend getting a good spy ware removal tool as in Counter 
Spy or Spy Sweeper from Web Roott software. This tool will check your computer
      for Spy ware. These days, this is an absolute must. 
      http://www.counterspy.com
       
      If you have any additional questions, please don't hesitate to contact 
us. 
      Thank you for choosing Freedom Scientific! 
      If replying to this message, Be sure to include all previous 
correspondence pertaining to this issue so that we might more quickly  assist 
you. 
      Regards,
      Grant Downey
      Technical Support Specialist
      Freedom Scientific 
      Phone support: 727 803 8600, option #2
      E-mail Support: 
      support@xxxxxxxxxxxxxxxxxxxxx
       
      Visit our website at:
      http://www.freedomscientific.com 
      Our Mission
      To develop, manufacture and market innovative technology-based products
      and services that those with vision impairments and learning
      disabilities use to change their world. 
      -----Original Message-----
      From: 
      acarthon@xxxxxxxx
      [mailto:acarthon@xxxxxxxx]
       
      Sent: Friday, January 12, 2007 11:48 AM
      To: Freedom Scientific Technical Support
      Subject:  
      Hello Freedomscientific,
      I am running JAWS 7.1 on my laptop with Windows XP SP2. 
      While surfing the web, JAWS tends to hang up on me when a page is 
loading. In other words, I often can't get it to say or do anything until the 
page is
      fully loaded. 
      I have also had JAWS lose focus while on the net. The web page can be 
loading and all of a sudden the web page is no longer there. I check the status 
of
      the page with the JAWS command at one minute and the page is still 
loading, then the next minute it says nothing. I try hitting the arrow keys to 
move
      the cursor and nothing is said. However, if I hit the numpad 5 key Jaws 
will say blank. I end up doing an alt-tab command to get the web page back in 
focus,
      and everything works again. 
      JAWS is also very sluggish during these times. 
      I hope you all can assist me with this issue. 
      Thanks! 
      AC  

      nu7i@xxxxxxxxxxxxx>
      To: <jfw@xxxxxxxxxxxxx>
      Date: Sat, 13 Jan 2007 10:54:34 -0700
      Subject: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.
      Message-ID: <052901c7373b$e30719c0$800101df@djrvk8c1>

      Hello Everyone,

      I have been noticing more and more frequent instances where web pages 
pulled up in IE 7 using either JAWS 7.1 or 8.0 have completely blank virtual 
buffers.  It is necessary to close and reload the browser window.  Further, 
this problem increases in frequency the longer JAWS is running.  The problem 
goes away for awhile after JAWS has been closed and restarted, then recurs soon 
after.

      Anyone else experiencing this issue?

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