RE: Jaws shows garbage in PDF from bank
- From: "Mark Stimson" <marks@xxxxxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 23 Jul 2009 13:37:47 -0700
Hi Tom,
Sorry that none of the suggestions worked. It sounds like a real headache.
You said that if you print it, and then scan the printed image, then JAWS
reads it fine. This means that on the screen, it visually shows the text.
So, I bet the problem is that the PDF is tagged, but that the tags are
gibberish. Jaws, by default, will read the information on the tags (instead
of reading the physical layout on the screen), because it thinks the author
added tags specifically to be accessible. But in reality, the author is
probably completely clueless.
So, I have a new idea, that I would be very curious as to whether it works.
Please do the following...
1. Open the Advanced Menu (ALT + A), arrow to the Accessibility sub-menu,
and choose "Change Reading Options"
2. The "Change Reading Options of Current Document" dialog should open. In
the drop-down box, change the selection from "Tagged Reading Order", to
"Infer Reading Order From Document".
3. Tab to the radio buttons and choose "Read the Entire Document", then hit
Enter.
4. Wait for JAWS to recognize the page (may require refreshing hitting
INSERT + ESC)
5. If you find that it is not reading it, or reading it in an odd way, go
back to the "Change Reading Options" dialog, and try selecting one of the
other two options "left-to-right, top-to-bottom reading order" or "use
reading order in raw print stream".
Hope that works!
Mark
Mark Stimson, Ph.D.
Document Accessibility Specialist
www.DocumentAccessibility.com
www.AccessIngenuity.com
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Shults
Sent: Wednesday, July 22, 2009 9:58 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws shows garbage in PDF from bank
Mark,
Thanks for your suggestions. I tried them, but I did not have any success.
I spent 30 or 40 minutes on this tonight. I will have to try again another
night. I am going to have a friend look at this pdf on a screen. I am
beginning to think that the screen shows garbage also. The "read out loud"
feature spoke all garbage characters. Also, the "save as text" feature
produced a text file with garbage characters. How odd it is that printing
the file produces the correct data. Maybe this is a raster image, and Jaws
is not picking that up.
The text below is the properties data for this file. I generated it with
the Jaws virtualize screen command.
--------------------
Document Properties
Description Security Fonts Advanced
Document Security
The document's Security Method restricts what can be done to the document.
Security Method: No Security Show Details...
Can be Opened by: All versions of Acrobat
Document Restrictions Summary
Printing: Allowed
Document Assembly: Not Allowed
Content Copying or Extraction: Allowed
Content Extraction for Accessibility: Allowed
Commenting: Not Allowed
Filling of form fields: Allowed
Signing: Not Allowed
Creation of Template Pages: Not Allowed
Submitting Forms: Not Allowed
Help OK Cancel
--------------------
Many thanks,
Tom
----- Original Message -----
From: "Mark Stimson" <marks@xxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, July 21, 2009 7:37 AM
Subject: RE: Jaws shows garbage in PDF from bank
Hi Tom,
I have a couple suggestions. First of all, I "think" that the problem is
either they are using some odd fonts that Jaws cannot recognize. Or, they
have tagged the document incorrectly. I usually ask people to send me the
pdf for me to try, or to fix, however this pdf obviously includes sensitive
info, so that option is out. One thing you can do to learn a little more
about the PDF is to open the Properties dialog (CONTROL + D), and see if the
PDF is tagged, and what the security settings are.
For the long-term, I could help you by contacting the bank and giving them
the information they need to give out statements that are accessible with
Jaws.
But until then, there is a workaround. Although Jaws is not reading your
PDF right now, I have a feeling that Acrobat's Read Out Loud tool will work.
To use this do the following...
1. Open the View menu (ALT + V), then arrow down to Read Out Loud
2. Choose the first option "Activate Read Out Load"
3. Now you can use the hotkeys for reading the PDF which are...
Read this page only (SHIFT + CONTROL + V)
Read to end of document (SHIFT + CONTROL + B)
Pause (SHIFT + CONTROL + C)
Stop (SHIFT + CONTROL + E)
4. Note, you may need to turn off Jaws speech while Read Out Loud is working
to avoid two voices.
I hope this helps. Please let me know if I can help with getting the bank
to make all statements accessible with Jaws.
Best regards,
Mark
Mark Stimson, Ph.D.
Document Accessibility Specialist
www.DocumentAccessibility.com
www.AccessIngenuity.com
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Shults
Sent: Monday, July 20, 2009 11:26 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws shows garbage in PDF from bank
Thanks Cy, but I am using Acrobat to open the PDF. Not Word. I do not
think Word can show PDF files.
Since no one else replied, I will call Freedom Scientific and see if they
have a suggestion.
Tom
----- Original Message -----
From: "Cy Selfridge" <cyselfridge@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, July 19, 2009 4:16 PM
Subject: RE: Jaws shows garbage in PDF from bank
Hi,
Try this, after you have oened the document go to view and select "normal".
(I presume you are in Word)
Cy, The anasazi
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Shults
Sent: Sunday, July 19, 2009 4:55 PM
To: jfw@xxxxxxxxxxxxx
Subject: Jaws shows garbage in PDF from bank
My bank offers a web site feature which allows me to download my statements
as pdf files. When I open these files with Acrobat, Jaws only reads a lot
of odd sounding foreign characters. If I print the pdf and perform OCR
scanning on the printouts, the text looks fine. Does anyone have an idea
about what is causing this?
Many thanks,
Tom
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