Hi Tom,
I have a couple suggestions. First of all, I "think" that the problem is
either they are using some odd fonts that Jaws cannot recognize. Or, they
have tagged the document incorrectly. I usually ask people to send me the
pdf for me to try, or to fix, however this pdf obviously includes
sensitive
info, so that option is out. One thing you can do to learn a little more
about the PDF is to open the Properties dialog (CONTROL + D), and see if
the
PDF is tagged, and what the security settings are.
For the long-term, I could help you by contacting the bank and giving them
the information they need to give out statements that are accessible with
Jaws.
But until then, there is a workaround. Although Jaws is not reading your
PDF right now, I have a feeling that Acrobat's Read Out Loud tool will
work.
To use this do the following...
1. Open the View menu (ALT + V), then arrow down to Read Out Loud
2. Choose the first option "Activate Read Out Load"
3. Now you can use the hotkeys for reading the PDF which are...
Read this page only (SHIFT + CONTROL + V)
Read to end of document (SHIFT + CONTROL + B)
Pause (SHIFT + CONTROL + C)
Stop (SHIFT + CONTROL + E)
4. Note, you may need to turn off Jaws speech while Read Out Loud is
working
to avoid two voices.
I hope this helps. Please let me know if I can help with getting the bank
to make all statements accessible with Jaws.
Best regards,
Mark
Mark Stimson, Ph.D.
Document Accessibility Specialist
www.DocumentAccessibility.com
www.AccessIngenuity.com
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Shults
Sent: Monday, July 20, 2009 11:26 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws shows garbage in PDF from bank
Thanks Cy, but I am using Acrobat to open the PDF. Not Word. I do not
think Word can show PDF files.
Since no one else replied, I will call Freedom Scientific and see if they
have a suggestion.
Tom
----- Original Message -----
From: "Cy Selfridge" <cyselfridge@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, July 19, 2009 4:16 PM
Subject: RE: Jaws shows garbage in PDF from bank
Hi,
Try this, after you have oened the document go to view and select
"normal".
(I presume you are in Word)
Cy, The anasazi
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Shults
Sent: Sunday, July 19, 2009 4:55 PM
To: jfw@xxxxxxxxxxxxx
Subject: Jaws shows garbage in PDF from bank
My bank offers a web site feature which allows me to download my
statements
as pdf files. When I open these files with Acrobat, Jaws only reads a lot
of odd sounding foreign characters. If I print the pdf and perform OCR
scanning on the printouts, the text looks fine. Does anyone have an idea
about what is causing this?
Many thanks,
Tom
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