Crystal, I'm guessing you tried to download via the JAWS update feature in help. This has been a problem for JAWS users, including me, but not consistently. The solution is pretty simple. Ignore the repair language and, instead, go to the FS website and download the update from there. It should go smoothly, and no repair will be necessary. ---------------------------------------------------------------------------- ---- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal French Sent: Saturday, August 14, 2010 4:52 PM To: jfw@xxxxxxxxxxxxx Subject: Jaws repair Hi, I tried installing the latest patch to Jaws 11, but get an error message telling me it can't install. The error message says to do a Jaws repair. I tried finding repair in the Help topics to point me in the right direction, but could not find it there. Where do I find it? Thanks. Crystal