RE: Jaws in a call center environment

  • From: "Lisle, Ted \(CHFS DMS\)" <Ted.Lisle@xxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 2 May 2007 14:46:02 -0400

That looks interesting, but not what I had in mind.  I wouldn't be
diagnosing or servicing anything, just looking up pharmacy claims, in
order to ascertain what's wrong with them.  The biggies are lacks PA,
invalid NDC, or member ineligible on date of service.

Ted

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Darrell Shandrow
Sent: Wednesday, May 02, 2007 11:56 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws in a call center environment


Hi Ted,

I believe the RAM product from Serotek may help with your Citrix remote 
access issue.  Go over to http://www.serotek.com and check it out.  Feel

free to e-mail me directly at editor@xxxxxxxxxxxxxxxxxxxxxx with any 
specific questions.

----- Original Message ----- 
From: "Lisle, Ted (CHFS DMS)" <Ted.Lisle@xxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, May 02, 2007 5:29 AM
Subject: RE: Jaws in a call center environment


That's about the size of it.   Until Medicaid contracted with an outside
vendor to set up a call center in 2005, we had a lot of that, and, even
today, we must interact with the call center and use the same software
it does.  The only outright failure we've had involved our new pharmacy
interface.  There are three ways to implement Citrix, and the contractor
chose the one JFW can't handle (bad planning).  Nonetheless, I have
other ways of accessing information, when it becomes absolutely
necessary, and an excellent working relationship with the contractor's
pharmacy provider specialist, so no real harm was done.

Ted

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of James Homuth
Sent: Tuesday, May 01, 2007 10:31 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Jaws in a call center environment


I do use JFW in a call center environment, and actually quite easily
for the most part. I've chosen to respond on the list as it might be
beneficial for more than one person. Currently, I use JFW 7.10, and
know someone in our Edmonton office using 8.0. We use a bunch of
custom applications, most of which JAWS likes fairly well--a lot of
them are HTML based, so JAWS inherently has no difficulty with those
ones. There are a couple that require workarounds, but between the
two of us and our support staff it's not been too difficult to
implement. It all depends on the call center and how willing they are
to accomodate your needs. How well JAWS works with this or that
application is of little consequence if the employer in question
isn't willing to make the few minor adjustments that may be required.

James,
List Admin
At 07:54 PM 5/1/2007, you wrote:
>Hello,
>
>A while ago someone had posted this topic on this list.  My question
>is does anyone work in a call center environment and use Jaws and if
>so with what software?  Please answer off list to:
><mailto:MeLady717@xxxxxxxxxxxxx>MeLady717@xxxxxxxxxxxxx with Jaws
>and call center in the subject line.
>
>Thanks in advance for your help.
>
>Lil

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