My intuitive sense is that something isn't loading properly before jaws, which is causing jaws not to load. Once you click on the "don't send" button, that leaves your computer free to continue loading jaws properly. Now exactly what it is that isn't loading properly I wouldn't be able to say. Can someone tell you what the dialogue box with the error is for? HTH Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Crystal French To: jfw@xxxxxxxxxxxxx Sent: Sunday, October 11, 2009 7:21 AM Subject: Jaws failing at start up hi, I am using Jaws 10, XP Home, sp 3. Several days ago, when I boot up the computer, Jaws fails to start running. I get the error message, and use the "don't send report" option. I then bring Jaws up with the hot key, and everything is fine. I checked to be sure that Jaws was still set to start automatically, which it is. I'm just puzzled as to why this would suddenly start happening. I did run regular computer maintenance, just to see if that might fix anything, which it didn't. I'm not noticing any other problems with the computer, just the failure of Jaws to load properly at start up. Crystal