Jaws dump from FS
- From: "bjones" <shawnee@xxxxxxxx>
- To: "Jfw@Freelists. Org" <jfw@xxxxxxxxxxxxx>
- Date: Sun, 3 Dec 2006 17:22:08 -0500
If a total loss of speech occurs, it is difficult to recover JAWS without
rebooting the computer. However, a reboot provides no diagnostic information
to
assist Freedom Scientific in researching the underlying problem.
INSERT+WINDOWS Key+F4 is a new JAWS keystroke for emergency recovery. The
new keystroke closes JAWS, terminates all related processes, and creates a
memory
dump file. The diagnostic information can be used to assist Technical
Support. (Note: The keystroke will not work at the Windows Log In screen.)
After
issuing this command, you can restart JAWS to regain speech.
The memory dump file is saved to the Settings folder. To locate the file, do
the following:
list of 5 items
1. Press CTRL+ESC to open the Start menu.
2. Choose Programs.
3. Choose JAWS 8.0, Explore JAWS, and then Explore My Settings. This opens
the following folder: C:\Documents and Settings\<your user name>\Application
Data\Freedom Scientific\JAWS\8.0\Settings\ENU.
4. Press the BACKSPACE key to navigate to the Settings folder.
5. Select the JAWSMemDmp folder and press ENTER. The files in this folder
are identified by the JAWS version and build number.
list end
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