Re: Jaws and AVG8
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 9 Apr 2008 09:28:36 -0700
Reading the note from AVG, I can only surmise that their engineers don't
know what Jaws is, actually. Otherwise it wouldn't occur to them to politely
recommend uninstalling it. Personally, I'm not using that version of the
program and don't have any "issues" with AVG. But maybe it would be a good
idea for someone to explain to them what Jaws is, and how a considerable
blind customer base is out there for their product, and sending them a link
to the Freedom Scientific site. That would be helpful for raising their
consciousness about screen reader technology and blind computer users, none
of which they may be familiar with.
Just a thought.
----- Original Message -----
From: "Dave 'SqueezeBox' Carlson" <dgcarlson@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, April 09, 2008 9:03 AM
Subject: Re: Jaws and AVG8
Well,
At least they mention JAWS and seem to know that there are issues. Not sure
if I'm completely reassured.
Dave
----- Original Message -----
From: RAWest
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, April 09, 2008 8:52 AM
Subject: Jaws and AVG8
Hello to all
I upgraded my version of AVG internet security 7.5 to the new version 8.0
and have had the following issue.
Can't open the user interface. Other than that the software seems to be
running fine.
After contacting AVG support and supplying them with diagnostic
information I have received the following response.
Dear Sir/Madam,
Thank you for your email.
After detailed analysis of the files which you sent us, we found that you
use JAWS software which is causing this issue.
We need to inform you that our developers are working on that issue.
At this moment we do not have solution.
We will inform you as soon as we have solution for that situation.
Please accept our apologies for the inconvenience which this issue may
cause you. We can recommend you to uninstall temporarily JAWS software until
we found solution.
Thank you for your understanding and kind cooperation.
Answers to the most common questions can be found here as well:
http://www.avg.com/faq/
Best regards,
Polina Stoyanova
AVG Technical Support
So all out there who are using AVG. Stay with your current version and
Hopefully this issue will be fixed in later releases of AVG8.
I tested AVG8 with the following jaws versions Jaws 5,6,7,8,9 and the same
problem still happens.
Robert
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