I recommend you go direct to the Freedom Scientific web site and download the update file (~93Mb). That method has always worked for me, and the automatic update has almost always failed. Dave Created in the Audio Recording and Mixing Studios, San Jose, California ----- Original Message ----- From: Marty To: JFW Mailing List Sent: Friday, October 15, 2010 13:54 Subject: Jaws 12 update Hello I have been trying to update my Jaws version 12 but have not been able to. I get this message: Windows Installer This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. OK I am not even able to uninstall version 12. Does anyone know what I can do so that I can update to the latest beta version of Jaws 12? thanks Marty