Jaws 11 - Doubling of Keystrokes
- From: "Michael Rivera" <michaellrivera@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 10 Nov 2010 07:09:45 -0500
Hi,
I am a new user on this mailing list and am impressed with the expertise
exhibited by all of you on finding solutions to Jaws issues. So, I hope
someone can help me find a solution to a very strange problem that I have
been experiencing with Jaws over the last month or so.
I have begun to experience a strange "doubling" of JAWS keystrokes. After
booting up, if I press the PC cursor key on my keyboard (whether on a 101
keyboard or my laptop's keyboard) I get a "ding" sound in Vista rather than
the announcement "PC Cursor". If I try to pull down the file menu in Jaws,
and press down arrow to select an option, it is skipping every other menu
item. If I open the start menu and use the arrow keys, it too skips every
other menu option. So, if the start menu looked like this:
Accessories
Maintenance
Microsoft Office
Secure Zip
Symantec
And I was on accessories, pushing the down arrow key once would jump to
Microsoft Office instead of maintenance. Another down arrow would jump to
Symantec instead of Secure Zip.
This occurs right after I log into my Vista machine. I have used msconfig
to turn off all non-Microsoft services and startup applications, but this
does not resolve the problem. When I experience this, I shutdown Jaws and
then run "c:\program files\freedom scientific\jaws\11.0\jfw.exe" and that
fixes the problem. But this "fix" seems only to deal with the symptom,
without addressing the underlying problem with Jaws.
I have uninstalled Jaws, including its activation key, and reinstalled the
software and activation to resolve the problem, but the problem persists.
I am running Jaws version 11 on a Vista PC with service pack 2.
If anyone has any suggestions, I would greatly appreciate hearing from you.
Regards,
Michael
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