Matthew, Not sure if this will help solve your friend's problem but I had the same problem and discovered a simple solution. I no longer have Jaws start automatically. Instead I always start it manually. Sounds crazy, I know, but that solved that very same problem for me. Nancy "Courage is the capacity to hear what others say is impossible and believe you are the one to make it happen." -Nancy Shugart Prove them wrong and succeed anyway. Visit... http://www.provethemwrong.com