Re: JFW 11 and Skype Problem

  • From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 26 May 2010 15:47:20 -0700

Ray,

Sounds like one or more script files are missing. In particular xxx.jsb may 
be missing or corrupted. See if you can grab a complete set of scripts again 
and copy/install to the user settings folder.

Dave

----- Original Message ----- 
From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, May 26, 2010 15:00
Subject: JFW 11 and Skype Problem


Hello:

I'm trying to help a client running Windows 7 64-bit, Skype version 4.1 and 
JAWS 11.  When she presses enter on Skype from the desktop, she gets a 
series of 'Unknown function call' messages.  One of these appears to be to a 
SetHelpText function, I can't remember the other ones.

I tandemed with her and we tried uninstalling and re-installing Skype.  That 
did not fix the problem.  I looked at the modification dates on her 
skype.jss file and it said 11/04/2009.  Does anyone know if there are 
updated Skype scripts out there and if so, how I can help her get them?  I'm 
going to check and see that she's got the latest JAWS 11 updates as well.

Thanks,



Ray Campbell, Adaptive Technology Help Desk Technician
The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
www.chicagolighthouse.org


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