Hi Kimberley, I'd recommend doing a JAWS repair and seeing what happens. To do that, run the installation program on the CD or run the downloaded executable that corresponds to the version in use. One option that will be available at that time is to repair Jaws. That's the one you want. Hope this helps. Tom ----- Original Message ----- From: Carmichael Kimberly J - CS To: jfw@xxxxxxxxxxxxx Sent: Thursday, May 03, 2007 8:48 AM Subject: RE: JAWS not reading typed information Well, I honestly don't know, but this lady was using her computer just fine for months, and all of a sudden one day it stopped working correctly. Kim Carmichael <mailto: kimberly.j.carmichael@xxxxxxx> Phone: 678-530-6541 ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Mullins, Chris Sent: Thursday, May 03, 2007 10:00 AM To: jfw@xxxxxxxxxxxxx Subject: RE: JAWS not reading typed information In addition, is the graphics card in the computer approved for working with Jaws? Cheers Chris -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of Dean Mills Sent: 03 May 2007 14:42 To: jfw@xxxxxxxxxxxxx Subject: RE: JAWS not reading typed information Is her video interceptor installed correctly. Dean Mills RNC -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Carmichael Kimberly J - CS Sent: 03 May 2007 14:26 To: jfw@xxxxxxxxxxxxx Subject: JAWS not reading typed information Hello A friend is having trouble with JAWS not reading many things on her computer. She is using V7.1, has uninstalled and reinstalled, run the video manager, checked resolution, and spoken with FS concerning the problem. Her description of the problem is below. Can anybody make a suggestion of something else to try? JAWS won't read text or anything about e-mail messages, though it may work briefly after reloading. I can only read Word documents going back over a letter or word at a time. Otherwise, it just says blank. I can sometimes read lists, such as in My documents, but not always. I can read everything on websites, just not anything I type in. Kim Carmichael <mailto: kimberly.j.carmichael@xxxxxxx> Phone: 678-530-6541 This e-mail has come from Experian, the only business to have been twice named the UK's 'Business of the Year' =================================================================================== Information in this e-mail and any attachments is confidential, and may not be copied or used by anyone other than the addressee, nor disclosed to any third party without our permission. There is no intention to create any legally binding contract or other binding commitment through the use of this electronic communication unless it is issued in accordance with the Experian Limited standard terms and conditions of purchase or other express written agreement between Experian Limited and the recipient. Although Experian has taken reasonable steps to ensure that this communication and any attachments are free from computer virus, you are advised to take your own steps to ensure that they are actually virus free. Companies Act information: Registered name: Experian Limited Registered office: Talbot House, Talbot Street, Nottingham NG80 1TH Place of registration: England and Wales Registered number: 653331