for me, although it appears that JAWS is leaving letters out, it really isn't. because when I go to the word that appears to be missing letters and walk through it with my arrows or spell it it's spelled correctly. but if I do a say word or I'm doing a say all or reading it line by line, even after I check the word, JAWS will often say it as it was saying it before. I've never had this in Outlook Express, though. Patricia